What Information Do We Use?

When we provide the Services, we collect or receive information in a few different ways. In many cases, you can choose what information to provide, although some information is required in order to make a purchase.

Information you provide to us

Personal details and contact information: This includes information such as name, contact information (including mobile telephone number), and any personal information required for creating an account or engaging with our Services.

Account and user information: Information you provide when registering for customer services or participating in online contests.

Sales and marketing related information: Including products purchased, marketing preferences, email address, telephone number, and interactions with marketing communications.

Payment and transactional information: Payment information is processed by a trusted third-party payment provider. Adele Haimoff does not collect or store payment card details.

Customer support information: Information you provide when contacting us, including support communications or complaints.

Automatically collected information

Log Data: Information such as IP address, browser type, and pages visited when interacting with our Services.

Cookies: We use cookies and similar technologies to operate our website, remember preferences, and customize Services. Please see our Cookie Policy for more information.

What Do We Use Your Information For?

We use your information to:

• Process transactions and fulfill orders
• Create and manage accounts
• Operate, improve, and analyze our Services
• Communicate updates and marketing (where permitted)
• Personalize user experience
• Support safety, security, and fraud prevention
• Comply with legal obligations

Do We Share Your Information?

We do not sell your personal information. We may share information with affiliates, service providers, advertising partners, analytics providers, professional advisers, or authorities where legally required.

Transfers

We operate internationally and may transfer personal information outside the EEA using Standard Contractual Clauses or adequacy decisions approved by the European Commission.

How Do We Protect Your Personal Information?

We use industry-standard security measures, including SSL encryption. Payment data is handled only by authorized payment processors and is not stored on our servers.

Managing and Deleting Your Personal Information

You may request access, correction, or deletion of your personal information by contacting us. We retain data only as long as necessary for legitimate business or legal purposes.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to lodge a complaint with a data protection authority. For questions regarding your rights, contact us at shop@haimoff.com.

Cookies

Cookies help us improve functionality and user experience. You may manage or disable cookies through your browser settings.

SMS Marketing

With your consent, we may send SMS notifications related to orders, abandoned carts, promotions, and review requests. Consent data is shared only with messaging partners required to operate this service.

Children’s Privacy

Our Services are not intended for individuals under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated in advance.

Contact Us

If you have any questions about this Policy, contact us at shop@haimoff.com.